TERMS AND CONDITIONS

(i) For your first order with us, payment must be made immediately before we process & ship your order!

1. These Terms and Conditions apply to both the delivery of services and the sale of goods. 

2. The Terms and Conditions are deemed to have been accepted by the customer by completing the order form or placing an order. 

3. In the event of total or partial non-payment by the customer within 14 calendar days after sending the first payment reminder, the outstanding amount will automatically and without further notice be increased by: 

   • €20 if the amount due is less than or equal to €150; 

   • €30 plus the amount due above €150; 

   • €40 plus the amount due above €250; 

   • €65 plus the amount due above €500; 

   • €100 plus the amount due above €1000 up to a maximum of €2500; 

4. In the absence of full payment by the customer within 14 calendar days of the sending of the first payment reminder, the customer shall automatically and without formal notice be liable for interest at the legal rate for late payment in commercial transactions, cf. article 5, paragraph 2 of the Law of August 2, 2002 on combating late payment in commercial transactions. This interest shall be calculated on the sum still to be paid. 

5. In the event of a dispute only the authorized courts of the jurisdiction shall have the jurisdiction. 

6. Complaints must be made by the customer by registered mail within 8 days of the invoice date. 

7. As long as goods and services delivered have not been paid for in full they remain the property of the seller. Nevertheless, all the risks linked to the goods and services sold are transferred to the purchaser from the moment of delivery. 

8. Subscriptions are renewed automatically, unless the subscription is terminated in writing on time, being at least one (1) month before the expiry of the term. 

9. If the customer fails to meet his obligations, including his obligation to pay on time, we are entitled to stop further deliveries and services and to consider the agreement terminated by law and without further notice.

Article 1 - Definitions 1. The Safety Store: The VDB Store Company, located in Zottegem, VAT number 0715.797.741 2. Customer: the person with whom The Safety Store has entered into an agreement. 3. Parties: The Safety Store and customer together. 4. Consumer: a customer who is also an individual and who acts as a private person. 

Article 2 - Applicability 1. These conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of The Safety Store. 2. The Safety Store and the customer may deviate from these conditions if this has been agreed in writing. 3. The Safety Store and the customer expressly exclude the applicability of the general terms and conditions of the customer or others. 

Article 3 - Prices 1. The Safety Store uses prices in euros, including VAT and excluding any other costs such as administration or shipping costs, unless otherwise agreed in writing. 2. The Safety Store may always change the prices of its services and products on its website and in other communications. 3. Increases in the cost prices of products or parts thereof, which The Safety Store could not have foreseen at the time of making the offer or concluding the agreement, may give rise to price increases. 4. The consumer has the right to cancel an agreement due to a price increase in paragraph 3, unless the increase is the result of a legal regulation. 

Article 4 - Samples and models 1. When the customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless it has been agreed in writing that the products to be delivered with the sample or model correspond. 

Article 5 - Payments and payment term 1. The Safety Store may require a down payment of up to 50% of the agreed amount when entering into the agreement. 2. The customer must make a subsequent payment within 1 month after delivery. 3. The payment terms used by The Safety Store are strict payment terms. This means that if the customer has not paid the agreed amount no later than the last day of the payment term, he is automatically in default and in default, without The Safety Store having to send the customer a reminder or give notice of default. 4. The Safety Store may make delivery subject to immediate payment or require security for the total amount of the services or products. 

Article 6 - Consequences of late payment 1. If the customer does not pay within the agreed period, The Safety Store may charge the statutory interest of 2% per month for non-commercial transactions and the statutory interest of 8% per month for commercial transactions from the day the customer is in default. where part of a month is counted as a whole month. 2. If the customer is in default, he must also pay extrajudicial collection costs and any damages to The Safey Store. 3. The collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs. 4. If the customer does not pay on time, The Safety Store may suspend its obligations until the customer has paid. 5. In the event of liquidation, bankruptcy, attachment or suspension of payment on the part of the customer, The Safety Store's claims on the customer are immediately due and payable. 6. If the customer refuses to cooperate in the execution of the agreement by The Safety Store, he must still pay the agreed price. 

Article 7 - Right of complaint 1. If the customer is in default, The Safety Store may invoke the right of recovery with regard to the unpaid products delivered to the customer. 2. The Safety Store uses its right of recovery with regard to unpaid amounts to the customer 3. As soon as the customer has been informed of the invoked right of recovery, the customer must immediately return the products in question to The Safety Store, unless otherwise agreed in writing. 4. The customer pays the costs for retrieving or returning the products in paragraph 3. 

Article 8 - Right of withdrawal 1. A consumer may cancel an online purchase within 14 days of purchase without giving a reason. This right of withdrawal does not apply when: - the product has been used - it is a product that can spoil quickly, such as food or flowers - it is a product that has been tailor-made or adapted especially for the consumer - it is a product that cannot be returned for hygienic reasons, such as underwear or swimwear - the seal is not intact when it concerns data carriers with digital content, such as DVDs or CDs - the product or service concerns accommodation, a trip, a restaurant business, transport, a catering assignment or a form of leisure activity - the product is a separate magazine or newspaper - the consumer has waived his right of withdrawal 2. The reflection period of 14 days in paragraph 1 starts: - on the day after the consumer has received the last product or part of 1 order 3. The consumer can make use of his reflection period by sending an email with that subject to support@vdbstore.com , possibly using the withdrawal form available on The Safety Store website, vdbstore.com . 4. The consumer must return the product to The Safety Store within 14 days after communicating his right of withdrawal, failing which his right of withdrawal will lapse. 5. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned. 

Article 9 - Reimbursement of delivery costs 1. If the consumer has revoked his purchase on time and has returned the complete order to The Safety Store on time, The Safety Store will refund any shipping costs paid by the consumer to the consumer within 14 days of receipt of the fully returned order on time. . 2. The costs for delivery will only be borne by The Safety Store if the entire order is returned. 

Article 10 - Reimbursement of return costs 1. If the consumer invokes his right of withdrawal and returns the entire order on time, the customer will pay the costs. 

Article 11 - Right of suspension 1. Unless the customer is a consumer, he hereby waives the right to suspend the fulfillment of any obligation arising from this agreement. 

Article 12 - Right of retention 1. The Safety Store may exercise its right of retention and in that case retain the customer's products until the customer has paid all outstanding invoices of The Safety Store, unless the customer has provided sufficient security for those costs. 2. The right of retention also applies on the basis of previous agreements as a result of which the customer still has to pay money to The Safety Store. 3. The Safety Store is not liable for any damage the customer suffers due to the use of his right of retention. 

Article 13 - Settlement 1. Unless the customer is a consumer, he waives his right to offset a debt to The Safety Store against a claim against The Safety Store. 

Article 14 - Retention of title 1. The Safety Store remains the owner of all delivered products until the customer has paid all outstanding invoices from The Safety Store relating to an underlying agreement, including claims due to failure to comply. 2. Until that time in paragraph 1, The Safety Store can exercise its retention of title and take back the goods. 3. Before ownership has been transferred to the customer, the customer may not pledge, sell, dispose of or encumber the products in any other way. 4. If The Safety Store makes use of its retention of title, the agreement will be canceled and The Safety Store may demand damages, lost profits and interest from the customer. 

Article 15 - Delivery 1. Delivery takes place while stocks last. 2. Delivery takes place at The Safety Store, unless otherwise agreed. 3. Delivery of products ordered online will take place at the address specified by the customer. 4. If the customer does not pay the agreed amounts or does not pay on time, The Safety Store may suspend its obligations until the customer pays. 5. Late payment constitutes a creditor's default, as a result of which the customer cannot object to The Safety Store for late delivery. 

Article 16 - Delivery time 1. The delivery times of The Safety Store are indicative. If delivery is made later, the customer cannot derive any rights from this, unless otherwise agreed in writing. 2. The delivery time starts when the customer has fully completed the ordering process and has received confirmation from The Safety Store. 3. The customer will not receive any compensation and may not cancel the agreement if The Safety Store delivers later than agreed.  The customer may cancel the agreement if this has been agreed in writing or if The Safety Store cannot deliver within 14 days, after receiving written notice to do so or if the customer and The Safety Store have agreed otherwise. 

Article 17 - Actual delivery 1. The customer must ensure that the actual delivery of his ordered products can take place on time. 

Article 18 - Transport costs 1. The customer pays the costs for transport, unless the customer and The Safety Store have agreed otherwise in writing. 

Article 19 - Packaging and shipping 1. If the packaging of a delivered product is opened or damaged, the customer must have the carrier make a note of this before receiving the product. If the customer does not do this, he cannot hold The Safety Store liable for any damage. 2. If the customer arranges the transport of a product himself, he must report any visible damage to products or packaging to The Safety Store prior to transport. If the customer does not do this, he/she cannot hold The Safety Store liable for any damage. 

Article 20 - Custody 1. If the customer only accepts ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer. 2. Any additional costs resulting from premature or late purchase of products will be entirely borne by the customer. 

Article 21 - Warranty 1. The warranty on products only applies to defects caused by defective manufacturing or construction or defective materials. 2. The warranty does not apply: - in case of normal wear and tear - for damage caused by accidents - for damage caused by changes made to the product - for damage due to negligence or improper use by the customer - when the cause of the defect cannot be clearly determined 3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties is transferred to the customer at the time when they are legally and/or actually delivered, or at least come into the customer's power or from a third party who receives the product on behalf of the customer. 

Article 22 - Exchange 1. The customer may exchange a purchased item. The following conditions apply: - exchange takes place within 14 days after purchase, whereby the customer can show the original invoice - the product is returned in the original packaging and with the original price tag attached - the product has not yet been used 2. Discounted items, perishable products, custom-made items or items specially adapted for the customer cannot be exchanged. 

Article 23 - Indemnity 1. The customer indemnifies The Safety Store against all claims from others related to the products and/or services supplied by The Safety Store. 

Article 24 - Complaints 1. The customer must examine a product or service provided by The Safety Store as quickly as possible for any shortcomings. 2. If a delivered product or service does not meet what the customer could reasonably expect, the customer must inform The Safety Store within 1 month after discovering the shortcoming. 3. A consumer must inform The Safety Store within 2 months of discovering the shortcoming. 4. The customer provides as detailed a description as possible of the shortcoming, so that The Safety Store can respond appropriately. 5. The customer must demonstrate that the complaint relates to an agreement between the customer and The Safety Store. 6. If a complaint concerns ongoing work, the customer cannot demand that The Safety Store perform work other than what was agreed. 7. We recommend that you first report complaints to us by emailing support@vdbstore.com . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . 8. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr . 

Article 25 - Notice of default 1. The customer must notify The Safety Store in writing of any notice of default. 2. The customer is responsible for ensuring that his notice of default actually reaches The Safety Store on time. 

Article 26 - Customer liability 1. When The Safety Store enters into an agreement with multiple customers, each of them is jointly and severally liable for complying with the agreements in that agreement. 

Article 27 - Liability The Safety Store 1. The Safety Store is only liable for damage suffered by the customer if that damage is caused by intent or deliberate recklessness. 2. If The Safety Store is liable for damage, this only applies to direct damage related to the execution of an underlying agreement. 3. The Safety Store is not liable for indirect damage, such as consequential damage, lost profits or damage to third parties. 4. If The Safety Store is liable, this liability is limited to the amount paid out by a closed (professional) liability insurance policy. If no insurance has been taken out or no damage amount is paid out, liability is limited to (part of the) invoice amount to which the liability relates. 5. All images, photos, colors, drawings, descriptions on the website or in a catalog are indicative only and cannot lead to any compensation, dissolution or suspension. 

Article 28 - Expiry period 1. Any right of the customer to compensation from The Safety Store expires 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code. 

Article 29 - Dissolution 1. The customer may cancel the agreement if The Safety Store attributably fails to fulfill its obligations, unless this failure does not justify termination due to its special nature or minor significance. 2. If fulfillment of the obligations by The Safety Store is still possible, dissolution can only take place after The Safety Store is in default. 3. The Safety Store may cancel the agreement with the customer if the customer does not fully or timely fulfill his obligations under the agreement, or if The Safety Store has become aware of circumstances that give him good reason to assume that the customer will not fulfill his obligations. 

Article 30 - Force majeure 1. In addition to Article 6:75 of the Dutch Civil Code, a shortcoming of The Safety Store by the customer cannot be attributed to The Safety Store in the event of force majeure. 2. The force majeure situation in paragraph 1 also includes: - a state of emergency such as a civil war or natural disaster - breach of contract or force majeure of suppliers, deliverers or others - power, electricity, internet, computer or telecom disruptions - computer viruses - strikes - government measures - transport problems - bad weather conditions - work stoppages 3. If a force majeure situation occurs as a result of which The Safety Store cannot fulfill 1 or more obligations to the customer, those obligations will be suspended until The Safety Store can fulfill them. 4. From the moment that a force majeure situation has lasted at least 14 calendar days, both the customer and The Safety Store may cancel the agreement in whole or in part in writing. 5. The Safety Store does not have to pay compensation to the customer in a force majeure situation, even if The Safety Store benefits from this. 

Article 31 - Changes to agreement 1. If it is necessary to change a concluded agreement for its implementation, the customer and The Safety Store can adjust the agreement. 

Article 32 - Changes to general terms and conditions 1. The Safety Store may change these general terms and conditions. 2. The Safety Store may always make changes of minor importance. 3. The Safety Store will discuss major changes with the customer in advance as much as possible. 4. A consumer may terminate the underlying agreement in the event of a major change to the general terms and conditions. 

Article 33 - Transfer of rights 1. The customer cannot transfer any rights under an agreement with The Safety Store to others without written permission from The Safety Store. 2. This provision applies as a clause with property law effect as in Article 3:83 paragraph 2 of the Dutch Civil Code. 

Article 34 - Consequences of nullity or voidability 1. If 1 or more provisions of these general terms and conditions prove to be void or voidable, this will not affect the other provisions of these terms and conditions. 2. A provision that is void or voidable will in that case be replaced by a provision that comes closest to what The Safety Store had in mind when drawing up the terms and conditions. 

Article 35 - Applicable law and competent court 1. Dutch law applies to these general terms and conditions and any underlying agreement between the customer and The Safety Store. 2. The judge in the district where The Safety Store has its registered office has exclusive jurisdiction to hear any disputes between the customer and The Safety Store, unless the law provides otherwise. 

Prepared on January 03, 2024.